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Process of managing interactions with customers
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers
Customer relationship management
Customer_relationship_management
customer relationship management (CRM) systems. Enterprise resource planning (ERP) systems are considered a superset of CRM systems. Only stable releases
Comparison_of_CRM_systems
Microsoft software
Operations Enterprise Edition (formerly Microsoft Dynamics AX) – ERP and CRM software-as-a-service product meant for mid-sized and large enterprises. Integrating
Microsoft_Dynamics_365
Corporate task of optimizing the existing resources in a company
Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology
Enterprise_resource_planning
Enterprise software company
Base CRM (originally Future Simple or PipeJump, now Zendesk) is an enterprise software company based in Mountain View, California with R&D offices located
Base_CRM
Customer relationship management system
the CRM system: On premises system PeopleSoft Enterprise CRM (formerly owned by PeopleSoft, which was acquired by Oracle in 2005) eBusiness Suite CRM Siebel
Oracle_CRM
Electronic customer relationship management
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet
ECRM
Indian multinational technology company
(SMBs). In 2002, the company started its enterprise IT management software division known as ManageEngine. Zoho CRM was released in 2005, along with Zoho
Zoho_Corporation
American cloud computing provider
include Blackbaud Enterprise CRM, Altru, Financial Edge, Education Edge, Blackbaud NetCommunity, eTapestry, Luminate Online, Luminate CRM, Friends Asking
Blackbaud
American software company (1993–2006)
marketing, and support of customer relationship management (CRM) applications—notably Siebel CRM. The company was founded by Thomas Siebel and Patricia House
Siebel_Systems
Software targeted towards corporations/organisations
Management (CRM) Database Management System (DBMS) - such as Master Data Management (MDM) and Data Warehousing (DW, DWH or EDW) Enterprise Resource Planning
Enterprise_software
American software company
Sugar Enterprise. In June 2017, SugarCRM released SugarCRM Hint, a new product which searches the web for additional information on users in SugarCRM. Private
SugarCRM
Angeles, Sara (9 September 2015). "Best CRM Software 2015". BusinessNewsDaily. Retrieved 4 October 2015. TheEnterpriseCenter (28 April 2015). "Customer Relationship
Snapforce_CRM
CRM technology software
The SAP CRM applications were initially integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business
SAP_CRM
Defunct American corporation
supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) software, as well as software for manufacturing
PeopleSoft
Open source software for accounting
ERP CRM is an open source, free software package for companies of any size, foundations or freelancers. It includes different features for enterprise resource
Dolibarr
Delivery Center along with Fortune 500 software and hardware vendors, enterprise CRM vendors, and electronic travel vendors that use Secure Delivery Center
Pulse_(ALM)
Vocation and practice
cultural resource management (CRM) is the practice of managing cultural resources and heritage assets. The goal of CRM is to assess and mitigate effects
Cultural_resource_management
This is a list of notable enterprise resource planning (ERP) software. The first section is devoted to free and open-source software, and the second is
List_of_ERP_software_packages
American multinational e-commerce company
Interactive Acquires eBay Enterprise's CRM Business". TechCrunch. Retrieved 23 April 2016. Somerville, Heather (19 April 2016). "EBay Enterprise completes merger
Radial,_Inc.
Open source ERP, CRM and CMS
components include: Website development eCommerce Customer relations management (CRM) Sales Point of sale (POS) Accounting Invoicing Expenses Document management
Odoo
German multinational enterprise-software company
capital management (HCM) software Customer relationship management (CRM) software Enterprise performance management (EPM) software Product lifecycle management
SAP
American software company
Salesforce offers several customer relationship management (CRM) services for enterprises and small businesses, including Sales Cloud, Service Cloud,
Salesforce
Enterprise resource planning software
Manufacturing – Manufacturing Organization Buying Quality Subcontracting CRM (Frappe CRM) Human Resources and Payroll (Frappe HR / HRMS) Helpdesk (Frappe Helpdesk)
ERPNext
Multinational e-commerce corporation
management (CRM). The CRM business was acquired by Zeta Interactive. The photography, video and copywriting services division of eBay Enterprise was sold
EBay_Enterprise
relationship management (CRM), supply chain management (SCM), enterprise resource planning (ERP), knowledge management system (KMS), enterprise content management
Digital_firm
Computerized systems used to track and document the manufacturing process
are product lifecycle management (PLM), enterprise resource planning (ERP), customer relationship management (CRM), human resource management (HRM), and
Manufacturing execution system
Manufacturing_execution_system
Aptean CRM, formerly Pivotal CRM, is a customer relationship management (CRM) software system offered by Avolin, an enterprise software and service company
Pivotal_CRM
Marketing strategy using data analysis to deliver individualized messages and products
preferences and concerns. Most popular enterprise CRM applications are Salesforce.com, Microsoft Dynamics CRM, NetSuite, Hubspot, and Oracle Eloqua. Beacon
Personalized_marketing
Leighton (July 2011). "Productivity Benefits of Mobile". CRM Guidebooks. India: Moving Toward a Mobile Enterprise Mobile Enterprise Glossary of Terms
Mobile_enterprise
Use of software for integration
applications across an enterprise. Many types of business software such as supply chain management applications, ERP systems, CRM applications for managing
Enterprise application integration
Enterprise_application_integration
Founder of Zeta Global
Unicorn with Zeta Global". Forbes. "Zeta Interactive Acquires eBay Enterprise's CRM Business". 2 November 2015. "Marketing start-up co-founded by ex-Apple
David_A._Steinberg
American cloud based enterprise software company
including accounting, financial management, customer relationship management (CRM), inventory management, human capital management, payroll, procurement, project
NetSuite
Information systems good practice for data normalization
Suite) may store a customer record; the customer relationship management (CRM) system also needs a copy of the customer record (or part of it) and the
Single_source_of_truth
Reference enterprise architecture of a federal government
(CRM), which equips OMB and Federal agencies with a common language and framework to describe and analyze investments. Overall the Federal Enterprise Architecture
Federal enterprise architecture
Federal_enterprise_architecture
2014 spacecraft accident in California
The VSS Enterprise crash occurred on October 31, 2014, when VSS Enterprise, a SpaceShipTwo experimental spaceflight test vehicle operated by Virgin Galactic
VSS_Enterprise_crash
American multinational computer corporation
integrated enterprise software applications, Oracle Fusion Cloud Applications, human capital management (HCM), customer relationship management (CRM), and
Oracle_Corporation
Type of organisation
software and CRM company that had begun using the term 'social enterprise' to describe its products and had applied for 'social enterprise' trademarks
Social_enterprise
American author (born 1955)
and a co-director of the Duke Center for Customer Relationship Management (CRM). Rogers graduated from Birmingham-Southern College in 1974 and earned her
Martha_Rogers_(professor)
Australian software company
is an Australian enterprise software vendor. Pronto Xi is Pronto Software's main product. It has modules for financials, retail, CRM, supply chain management
Pronto_Software
U.S. software company
services industries. Epicor provides enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and human
Epicor
Software for automating repetitive marketing tasks
into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software. Marketing automation tracks top-of-funnel
Marketing_automation
German software company
Retrieved 20 November 2018. "SAP Announces New Suite of Solutions to Modernize CRM and a New Data Management Suite". SAP News Center. 2018-06-08. Retrieved
List of mergers and acquisitions by SAP
List_of_mergers_and_acquisitions_by_SAP
(CEP) Enterprise resource planning (ERP) Customer relationship management (CRM) Supply chain management (SCM) "Definition of real-time enterprise". PCMAG
Real-time_enterprise
Software company
company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. In its initial
Freshworks
Software company
Christopher (10 April 2009). "Consona Acquires SupportSoft's Enterprise Software Group". Destination CRM. "Consona buys cloud ERP vendor Compiere". 16 June 2010
Consona_Corporation
American software company
relationship management startup, to staff a new enterprise-readiness team; Cursor did not adopt Koala's CRM product, and Koala subsequently shut down. Around
Cursor_(company)
Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing
Enterprise feedback management
Enterprise_feedback_management
Indian multinational technology company
20 October 2015. Novinson, Michael (30 October 2015). "HCL Buys Microsoft CRM Superstar PowerObjects for $46M". CRN. Retrieved 21 May 2025. "HCL Technologies
HCLTech
Low-code development platform
custom CRM using just Mendix and Excel spreadsheets". Pretius. Retrieved 2025-03-20. "Build Smarter: Explore the possibilities for enterprises | Mendix
Mendix
Systematic design of sales processes
sequences, build lead-scoring models, and track conversion measures on a CRM dashboard to design its sales process. Similar to previous findings, multinational
Sales_process_engineering
UK community interest company
Enterprise Coalition CIC' in 2013. In 2012, Social Enterprise UK ran the 'Not In Our Name' campaign against Salesforce.com, a global software and CRM
Social_Enterprise_UK
on HANA) (Small enterprise Enterprise Resource Planning) SAP CRM (Customer Relationship Management) (legacy product) SAP ERP (Enterprise resource planning)
List_of_SAP_products
Architectural pattern in software design
Oriented Architecture, Retrieved 30 October 2014 http://www.convertigo.com/crm/from-soa-to-woa.html Archived 2014-08-01 at the Wayback Machine From SOA
Web-oriented_architecture
Software licensed to ensure access to source code
Real Open Source CRM Please Stand Up?". Open Source Initiative. Retrieved 4 January 2008. Berlind, David (21 November 2006). "Are SugarCRM, Socialtext, Zimbra
Source-available_software
SAP Business Suite 7 has five constituents: SAP ERP 6.0 (Enterprise Resource Planning) SAP CRM 7.0 (Customer Relationship Management) SAP SRM 7.0 (Supplier
SAP_Business_Suite
professional accounting software, personal and small enterprise software, medium-sized and large-sized enterprise software, and other accounting packages. The
Comparison of accounting software
Comparison_of_accounting_software
considered. Comparison of CRM systems List of ERP software packages (Enterprise Resource Planning) Customer relationship management (CRM) Grandhi, S & Chugh
Comparison of mobile CRM systems
Comparison_of_mobile_CRM_systems
Open-source enterprise resource planning software
is an open source enterprise resource planning (ERP) system. It provides business applications for areas including accounting, CRM, order management,
Apache_OFBiz
Enterprise software suite
following enterprise applications available as part of Oracle eBusiness Suite: Asset Lifecycle Management Customer Relationship Management (CRM) Enterprise Resource
Oracle_Applications
Centralized storage of knowledge
In computing, a data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW), is a system used for reporting and data analysis and is a
Data_warehouse
bids including provision of soft and hard FM services Enterprise technology sales such as CRM or POS solutions Private data networks such as MPLS Commercial
Complex_sales
Software program for contact information
contains ISO standards Data management Data mining Database marketing E-crm Enterprise feedback management (EFM) Event-driven marketing (EDM) Farley File Help
Contact_manager
Top-level business processes
lifecycle management. Customer relationship management List of embedded CRM systems "What is lead-to-cash". "SAP Business ByDesign Order-to-Cash". "Conceptually :
Order_to_cash
Type of information display
business activity monitoring (BAM) software, enterprise resource planning (ERP), Customer relationship management (CRM), business process management (BPM and/or
Enterprise information integration
Enterprise_information_integration
Indian information technology company
management (ADM), mobility, cloud, social media, testing, enterprise services (ERP and CRM), and infrastructure management services. The company's shares
Sonata_Software
Topics referred to by the same term
(social centre), a self-managed social centre in Bristol, UK Base CRM, an enterprise software company founded in 2009 with offices in Mountain View and
Base
Category of cloud computing
Spotify. Enterprise SaaS products include Salesforce's customer relationship management (CRM) software, SAP Cloud Platform, and Oracle Cloud Enterprise Resource
Software_as_a_service
American messaging platform
capabilities with various business systems, including CRM platforms, e-commerce systems, and enterprise applications. These integrations enable businesses
Gupshup
Open-source autonomous AI assistant software
generation workflows, including prospect research, website auditing, and CRM integration. OpenClaw's design has drawn scrutiny from cybersecurity researchers
OpenClaw
Enterprise resource planning by SAP SE
re-integrates portions of SAP Business Suite products such as SAP SRM, SAP CRM and SAP SCM. As SAP Business Suite 4 only runs on the SAP HANA database it
SAP_S/4HANA
Software company
scalable manufacturing execution system. Customer relationship management (CRM) Supply chain management software (SCMS): List of ERP software packages List
Plex_Systems
SplendidCRM Offers Comprehensive, Easy-To-Use Open-Source CRM Solution To Enterprise System Integrators Download Community Edition SplendidCRM Will The
SplendidCRM
Any computer program for end-user use
distributed environment. Examples include enterprise resource planning systems, customer relationship management (CRM) systems, data replication engines, and
Application_software
British customer relationship management company
Spotler CRM (formerly: Really Simple Systems Ltd) is a Cloud CRM provider, offering CRM systems to small and medium sized companies. Spotler CRM has over
Really_Simple_Systems
Contract lifecycle management and business process software company
Retrieved 14 June 2019. Kanaracus, Chris (30 January 2008). "EnterpriseWizard releases customizable CRM". InfoWorld. Retrieved 14 June 2019. Marathe, Isha (2024-05-30)
Agiloft
Cloud-based CRM
WORKetc is a cloud-based CRM business management platform for small to medium businesses. The company was founded in 2009 by Daniel Barnett, son of Colin
WORKetc
List of companies in the S&P 500
Financial Exchanges & Data New York City, New York 1957-03-04 0000064040 1917 CRM Salesforce Information Technology Application Software San Francisco, California
List_of_S&P_500_companies
British multinational enterprise accounting software company
The Sage Group plc, commonly known as Sage, is a British multinational enterprise software company headquartered in Newcastle upon Tyne, England. It develops
Sage_Group
American medical software company
unified data exchange across large, multi-site organizations, connecting CRM systems, health information exchanges, and numerous healthcare technologies
AdvancedMD
German enterprise resource planning software
SAP ERP is enterprise resource planning software developed by the European company SAP SE. SAP ERP incorporates the key business functions of an organization
SAP_ERP
Defunct business process outsourcing company based in Florida
Group® Completes Acquisition of Sykes Enterprises, Inc". PR Newswire (Press release). Retrieved 2021-12-11. "CRM Review – Sykes Contact Center Services"
Sykes_Enterprises
American enterprise software company
through the merger of Consona Corporation, an Indianapolis-based ERP and CRM software provider, and CDC Software, a spin-out of CDC Corporation. In 2015
Aptean
Digital technology consulting company
technologie". April 7, 2021. "Alithya soars in debut". "Alithya signs largest CRM contract to date in Canada's Higher Education practice". Alithya. Retrieved
Alithya
Business software
It became one of the early enterprise marketing automation systems to integrate with customer relationship management (CRM) platforms. In October 2002
CDC_MarketFirst
Russian computer software developer
purchase of a controlling stake in the developer of the cloud-based CRM system amoCRM. In September 2016, 1C together with ASCON, created the Renga Software
1C_Company
Customer relationship management "What is CIM? How does it differ from CRM?". Destination CRM. 2002-09-13. Archived from the original on 2014-01-16. Retrieved
Customer interaction management
Customer_interaction_management
Ticketing and fundraising software for nonprofit organizations
integration of ticketing, marketing, fundraising, and CRM is unique among its competitors, which include major CRM and ticketing providers. Users of Tessitura include
Tessitura_(software)
Conversational software
of cost-cutting. Chatbots are increasingly used by small and medium enterprises, to handle customer interactions efficiently, reducing reliance on large
Chatbot
Enterprise Service Bus software product by IBM
IBM App Connect Enterprise (abbreviated as IBM ACE, formerly known as IBM Integration Bus (IIB), WebSphere Message Broker (WMB), WebSphere Business Integration
IBM_App_Connect_Enterprise
Israeli software company
for packaged applications, focusing on enterprise resource planning (ERP) and customer relationship management (CRM) software systems. Panaya was founded
Panaya
Community Powered Enterprise. Full Open Source Business Suite
tablets and smartphones, it also has customer relationship management (CRM) and supply chain management (SCM) functions. It is in contrast to proprietary
IDempiere
calendars, files, e-mail, CRM, Projects, Mobile Synchronization and much more. Horde HumHub a free and open-source enterprise social network solution IceWarp
List of collaborative software
List_of_collaborative_software
deal brings together two customer service solution providers". CRM.com/ a division of CRM Magazine. July 10, 2012. Myers, Anthony (July 12, 2012). "Kana
Kana_Software
American software company
customer experience automation. It offers tools for autonomous marketing, CRM, email marketing, SMS marketing, and WhatsApp marketing. ActiveCampaign also
ActiveCampaign
American industrial automation company
Dynamics AX, customer relationship management (CRM), enterprise manufacturing intelligence (EMI) and enterprise application integration (EAI). MAVERICK’s strategic
Maverick_Technologies
Business practice
management program would need to use a customer relationship management system (CRM).[citation needed] According to a DM Review magazine article by Claudia Imhoff
Customer_lifecycle_management
American software company
formerly with; Cincoom (2013-04-28). "2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based". Enterprise Irregulars. Retrieved 2022-10-02. Parish
Bazaarvoice
Software company in Canada
"Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages
Northwind_(company)
Process of developing relationships as part of the sales process
customers. Social relationship management – sometimes referred to as social CRM - is an extension of traditional relationship management that focuses on
Social_selling
travel, tourism, insurance
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
ENTERPRISE CRM
travel, tourism, insurance