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Call center service metric
First call resolution or first contact resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the
First_call_resolution
Official commitment between a service provider and a customer
repair, mean time to recovery, network throughput, jitter, uptime, first-call resolution, and turnaround time. Unlike traditional contracts, SLAs often require
Service-level_agreement
2015-07-16. Retrieved July 15, 2015. DeHaan, Peter (October 2, 2013). "First Call Resolution Recognized as Top Workplace in Oregon". Connections Magazine. Retrieved
FCR_(company)
Topics referred to by the same term
American record label Financial condition report Fire-control radar First call resolution Flat-Coated Retriever, a breed of dog Flying Carpet (airline), now
FCR
Inference rule in logic, proof theory, and automated theorem proving
resolution is a rule of inference leading to a sound and refutation-complete theorem-proving technique for sentences in propositional logic and first-order
Resolution_(logic)
Video or display resolutions with a width of around 4,000 pixels
4K resolution is a generic term to refer to any horizontal display resolution of approximately 4,000 pixels. Several different 4K resolutions have been
4K_resolution
UNGA resolution adopted in 1975, revoked in 1991
Nations General Assembly Resolution 3379 "determines that Zionism is a form of racism and racial discrimination". The resolution was adopted on 10 November
United Nations General Assembly Resolution 3379
United_Nations_General_Assembly_Resolution_3379
United Nations resolution adopted in 2025
Council Resolution 2803 was passed on 17 November 2025 to give effect to the Gaza peace plan agreed by Israel and Hamas in October 2025. The resolution was
United Nations Security Council Resolution 2803
United_Nations_Security_Council_Resolution_2803
Equal-area pseudocylindrical global map projection
suffer. Following a public campaign called "Correct the Map" to promote the Equal Earth projection, and a resolution by the African Union to officially
Equal_Earth_projection
Commonly used display resolutions
A display resolution standard is a commonly used width and height dimension (display resolution) of an electronic visual display device, measured in pixels
Display_resolution_standards
UN General Assembly Resolution ES-10/21
Resolution ES-10/21 is a resolution of the tenth emergency special session of the United Nations General Assembly relating to the Gaza war. It called
United Nations General Assembly Resolution ES-10/21
United_Nations_General_Assembly_Resolution_ES-10/21
2003 video game
Call of Duty is a 2003 first-person shooter game developed by Infinity Ward and published by Activision. It is the first installment in the Call of Duty
Call_of_Duty_(video_game)
1971 resolution recognizing the PRC as the representative of China
this article: United Nations General Assembly Resolution 2758 United Nations General Assembly Resolution 2758, titled Restoration of the lawful rights
United Nations General Assembly Resolution 2758 (XXVI)
United_Nations_General_Assembly_Resolution_2758_(XXVI)
Nagorno-Karabakh Republic in the 1994 ceasefire. In addition, the resolutions call for a negotiated peace that considers the rights and security of the
List of United Nations Security Council resolutions on the Nagorno-Karabakh conflict
List_of_United_Nations_Security_Council_resolutions_on_the_Nagorno-Karabakh_conflict
2010 video game
Call of Duty: Black Ops is a 2010 first-person shooter game developed by Treyarch and published by Activision. It was released worldwide in November 2010
Call_of_Duty:_Black_Ops
United Nations resolution adopted in 1989
Convention referring to the protection of civilians in times of war. The resolution also called upon Israel to ensure the safe and immediate return of those deported
United Nations Security Council Resolution 636
United_Nations_Security_Council_Resolution_636
Branch of SETI
Image Glossary for Cosmic Call 2003 Message, Scientific Manager of transmitting from Evpatoria Planetary Radar the Cosmic Call 1999, the Teen Age Message
Communication with extraterrestrial intelligence
Communication_with_extraterrestrial_intelligence
Israel–Palestine peace proposal in 2020 by the Trump administration
of international law. In 1974, a UN resolution on the "Peaceful settlement of the question of Palestine" called for "two States, Israel and Palestine
2020 Israel–Palestine peace plan
2020_Israel–Palestine_peace_plan
Seattle, St. Paul, St. Louis, San Francisco, and Toledo. Resolution proponents generally call for greater recognition of Palestinian rights, an immediate
Municipal resolutions for a ceasefire in the Gaza war
Municipal_resolutions_for_a_ceasefire_in_the_Gaza_war
1967 resolution on withdrawal of Israel and recognition of boundaries
United Nations Security Council Resolution 242 (S/RES/242) was adopted unanimously by the UN Security Council on 22 November 1967, in the aftermath of
United Nations Security Council Resolution 242
United_Nations_Security_Council_Resolution_242
Calling for ceasefire in Gaza war
reinserting the word "permanent" to qualify the ceasefire in the resolution's first operative paragraph received 3 votes in favour (Algeria, China, Russia)
United Nations Security Council Resolution 2728
United_Nations_Security_Council_Resolution_2728
United Nations resolution adopted in 1990
current resolution. The resolution was adopted by 14 votes to none, while Yemen did not participate in voting. It was the first of twelve resolutions the
United Nations Security Council Resolution 660
United_Nations_Security_Council_Resolution_660
2025 Marvel Studios film
practical Galactus suit that Ineson wore was scanned, with ILM increasing the resolution of the model for close-up shots. The film's main-on-end title sequence—which
The Fantastic Four: First Steps
The_Fantastic_Four:_First_Steps
1947 plan to divide British Palestine
adopted by the UN General Assembly on 29 November 1947 as Resolution 181 (II). The resolution recommended the partition of Mandatory Palestine into independent
United Nations Partition Plan for Palestine
United_Nations_Partition_Plan_for_Palestine
Cast of neo-Western crime media franchise
Dr. Caldera. After the case is settled, Erin announces the resolution to the conference call participants. Omar (portrayed by Omar Maskati) is an employee
List of characters in the Breaking Bad franchise
List_of_characters_in_the_Breaking_Bad_franchise
Width and height of a display in pixels
The display resolution or display modes of a digital television, computer monitor, or other display device is the number of distinct pixels in each dimension
Display_resolution
2011 resolution against Libya during the civil war
Resolution 1973 was adopted by the United Nations Security Council on 17 March 2011 in response to the First Libyan Civil War. The resolution formed the
United Nations Security Council Resolution 1973
United_Nations_Security_Council_Resolution_1973
2012 video game
Call of Duty: Black Ops II is a 2012 first-person shooter game developed by Treyarch and published by Activision. It was released for Windows, PlayStation
Call_of_Duty:_Black_Ops_II
Measure of how fine an image is
Image resolution is the level of detail of an image. The term applies to digital images, film images, and other types of images. "Higher resolution" means
Image_resolution
Joint resolution of the US Congress
Use of Military Force Against Iraq Resolution of 2002, informally known as the Iraq Resolution, was a joint resolution passed by the United States Congress
Authorization for Use of Military Force Against Iraq Resolution of 2002
Authorization_for_Use_of_Military_Force_Against_Iraq_Resolution_of_2002
1917 call for a negotiated peace to end World War I
treaty to end World War I. It called for no annexations, freedom of the seas, and international arbitration. The resolution was rejected by the Reichstag's
Reichstag_Peace_Resolution
Call between presidents of Russia and the US
States hadn't visited Russia in over a decade. Axios described the phone call, the possible meeting between the leaders, and the previously announced prisoner
February 2025 Putin–Trump phone call
February_2025_Putin–Trump_phone_call
Sixth season of the AMC crime drama television series
previous seasons. Better Call Saul is a spinoff, prequel and sequel of Breaking Bad created by Vince Gilligan and Peter Gould. The first nine episodes mainly
Better_Call_Saul_season_6
Programming language evaluation rules
details of parameter passing. To illustrate, executing a function call f(a, b) may first evaluate the arguments a and b, store the results in references
Evaluation_strategy
Meeting over the Russo-Ukrainian War
Donald Trump and Ukrainian President Volodymyr Zelenskyy had a telephone call wherein they discussed a proposed ceasefire for the Russo-Ukrainian War.
2019 Trump–Zelenskyy phone call
2019_Trump–Zelenskyy_phone_call
2016 resolution condemning Israeli settlements
It was the first UNSC resolution to pass regarding Israel and the Palestinian territories since Resolution 1860 in 2009, and the first to address the
United Nations Security Council Resolution 2334
United_Nations_Security_Council_Resolution_2334
Image upscaling technology by Nvidia
the graphics pipeline to run at a lower resolution for increased performance, and then infer a higher resolution image from this that approximates the same
Deep_Learning_Super_Sampling
actually called for reconciliation between Armenians and Turks. In 1997, the International Association of Genocide Scholars (IAGS) passed a resolution unanimously
Armenian_genocide_recognition
headquarters." Resolution 575 Resolution 576 Resolution 583 Resolution 584 Resolution 586 Resolution 587 " ... 'takes note' of previous calls on Israel to
List of United Nations resolutions concerning Israel
List_of_United_Nations_resolutions_concerning_Israel
United Nations General Assembly resolution adopted in 1988
in 1967 by Israel. The resolution is titled "43/177. Question of Palestine". The resolution recalls Resolution 181, which called for the establishment
United Nations General Assembly Resolution 43/177
United_Nations_General_Assembly_Resolution_43/177
United Nations resolution adopted in 1982
United Nations Security Council Resolution 502 was a resolution adopted by the United Nations Security Council on 3 April 1982. After expressing its concern
United Nations Security Council Resolution 502
United_Nations_Security_Council_Resolution_502
Intergovernmental organization organ
Thirty-First Session, resolutions are numbered by individual session (for example Resolution 41/10 represents the 10th resolution adopted at the Forty-First
United Nations General Assembly
United_Nations_General_Assembly
introduced by Tonny Albert Springer in 1969. The fibers of this resolution are called Springer fibers. If U is the variety of unipotent elements in a
Springer_resolution
2013 first-person shooter video game
Call of Duty: Ghosts is a 2013 first-person shooter game developed by Infinity Ward and published by Activision. It is the tenth major installment in the
Call_of_Duty:_Ghosts
United Nations resolution adopted in 1969
to the resolution. It also called upon Portugal to release a motor barge by the name of Patrice Lumumba and all of its passengers. The resolution was passed
United Nations Security Council Resolution 275
United_Nations_Security_Council_Resolution_275
1973 U.S. federal law (50 U.S.C. 1541-48)
The War Powers Resolution (also known as the War Powers Resolution of 1973 or the War Powers Act) (50 U.S.C. ch. 33) is a federal law intended to check
War_Powers_Resolution
Monument in Lahore, Pakistan
Muslim League passed the Lahore Resolution which was later called the Pakistan Resolution – the first official call for a separate and independent homeland
Minar-e-Pakistan
United Nations resolution approved in 2009
Council called for an immediate ceasefire in the Gaza War following 13 days of fighting between Israel and Hamas. Ultimately, the resolution was unsuccessful
United Nations Security Council Resolution 1860
United_Nations_Security_Council_Resolution_1860
UN General Assembly Resolution ES-10/22
United Nations General Assembly Resolution ES-10/22 is a resolution of the tenth emergency special session of the United Nations General Assembly calling
United Nations General Assembly Resolution ES-10/22
United_Nations_General_Assembly_Resolution_ES-10/22
This is a sortable list of first-person shooter engines. List of free first-person shooters List of game engines First-person shooter engine
List of first-person shooter engines
List_of_first-person_shooter_engines
Technique for constructing resolutions in homological algebra
complex, also called the bar resolution, bar construction, standard resolution, or standard complex, is a way of constructing resolutions in homological
Bar_complex
United Nations Security Council resolution
United Nations Security Council Resolution 143 was adopted on July 14, 1960. With Congolese requests for assistance in front of him, following the Mutiny
United Nations Security Council Resolution 143
United_Nations_Security_Council_Resolution_143
2000 resolution on the impact of armed conflict on women and girls
It was also the first United Nations Security Council resolution to specifically mention the impact of conflict on women. The resolution has since become
United Nations Security Council Resolution 1325
United_Nations_Security_Council_Resolution_1325
Digit necessary to represent a quantity
measurement instrument can resolve, only the digits that are determined by the resolution are dependable and therefore considered significant. For instance, if
Significant_figures
UN General Assembly Resolution ES-10/23
United Nations General Assembly Resolution ES-10/23 is a resolution of the tenth emergency special session of the United Nations General Assembly which
United Nations General Assembly Resolution ES-10/23
United_Nations_General_Assembly_Resolution_ES-10/23
United Nations resolution adopted in 2023
United Nations Security Council Resolution 2720, adopted on 22 December 2023, called for increased aid for the ongoing Gaza humanitarian crisis, including
United Nations Security Council Resolution 2720
United_Nations_Security_Council_Resolution_2720
United Nations resolution adopted in 1983
European Communities). In the case, Greece first argued that the UN Security Council Resolution 1983/541 called "upon all States not to recognize any Cypriot
United Nations Security Council Resolution 541
United_Nations_Security_Council_Resolution_541
1964 joint resolution by the US Congress
Gulf of Tonkin Resolution or the Southeast Asia Resolution, Pub. L. 88–408, 78 Stat. 384, enacted August 10, 1964, was a joint resolution that the United
Gulf_of_Tonkin_Resolution
United Nations resolution adopted in 1988
the occupied territories in defiance of the previous resolution on the topic. The resolution called upon Israel to cease the deportations and ensure the
United Nations Security Council Resolution 608
United_Nations_Security_Council_Resolution_608
United Nations resolution adopted in 2000
that a settlement of the conflict must be based on resolutions 242 (1967) and 338 (1973), which called for peace based on negotiations between the Israeli
United Nations Security Council Resolution 1322
United_Nations_Security_Council_Resolution_1322
Facilitating a peaceful outcome to a dispute
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution. Committed
Conflict_resolution
United Nations Security Council resolution
Council Resolution 1 was adopted without a vote on 25 January 1946. The Council called for the Military Staff Committee (MSC) to organize for the first time
United Nations Security Council Resolution 1
United_Nations_Security_Council_Resolution_1
2012 single by Seether
"No Resolution" is a song by South African rock band Seether. It was the third single from the band's fifth studio album Holding Onto Strings Better Left
No_Resolution
disarmament. Resolution 194: Calls for the "Right of return" for Palestinian refugees. Resolution 217: Universal Declaration of Human Rights Resolution 260: Convention
United Nations General Assembly resolution
United_Nations_General_Assembly_resolution
The Gore–McLemore resolutions were a set of United States Congressional resolutions introduced in early 1916 that warned US citizens against travel on
Gore–McLemore_resolutions
UN Security Council resolution regarding the Kashmir conflict
he saw necessary. The resolution 80 marked a shift from the resolution 47 which called for Pakistan to withdraw first. Resolution 80 asked India and Pakistan
United Nations Security Council Resolution 80
United_Nations_Security_Council_Resolution_80
1973 list of demands
Sahib Resolution was a statement with a list of demands made by a Punjabi Sikh political party, the Shiromani Akali Dal (SAD), in 1973. It was first presented
Anandpur_Sahib_Resolution
Annual UN observance on September 23
and first celebrated in 2018. September 23rd was chosen as the day on which the World Federation of the Deaf was established in 1951. The resolution establishing
International Day of Sign Languages
International_Day_of_Sign_Languages
Attitude in the beginning of the international organization towards Franco Spain
first to be addressed by the organization, on the initiative of the Polish delegation. On 29 April 1946, the Security Council adopted UNSC Resolution
Spanish question (United Nations)
Spanish_question_(United_Nations)
United Nations resolution adopted in 2014
United Nations Security Council Resolution 2166, concerning the shootdown of Malaysia Airlines Flight 17, was sponsored by Australia and adopted unanimously
United Nations Security Council Resolution 2166
United_Nations_Security_Council_Resolution_2166
Television station in St. Louis
KWK-TV. When CBS took over channel 4 on March 16, 1958, the station changed call signs to KMOX-TV, after CBS-owned KMOX radio. KMOX-TV was one of the network's
KMOV
Formal text adopted by a United Nations body
United Nations resolution (UN resolution) is a formal text adopted by a United Nations (UN) body. Although any UN body can issue resolutions, in practice
United_Nations_resolution
Television station in Atlanta
of a wide-scale rebrand of its news service to Atlanta News First, WGCL-TV changed its call sign to WANF on October 3, 2022. The station disaffiliated
WANF
Council of Christian bishops in Nicaea, 325
The bishops also agreed to a resolution on the Melitian schism and issued twenty canons. The council closed in the first weeks of July, with the bishops
First_Council_of_Nicaea
Ability of any image-forming device to distinguish small details of an object
Angular resolution describes the ability of any image-forming device such as an optical or radio telescope, a microscope, a camera, or an eye, to distinguish
Angular_resolution
1956 session of the United Nations General Assembly
peacekeepers fit under the United Nations Command. 2 November: Resolution 997 (ES-I): Called for an immediate ceasefire in the Suez Crisis, an arms embargo
First emergency special session of the United Nations General Assembly
First_emergency_special_session_of_the_United_Nations_General_Assembly
During the first and second presidencies of Donald Trump, several resolutions were introduced to either directly impeach Trump or to authorize an impeachment
List of impeachment resolutions introduced against Donald Trump
List_of_impeachment_resolutions_introduced_against_Donald_Trump
Global conflict from 1914 to 1918
1914 invasion has been called one of the major upset victories of the twentieth century. In 1915, the campaign saw the first use of anti-aircraft warfare
World_War_I
Dramatic structure
divides a story into three parts (acts), often called the Setup, the Confrontation, and the Resolution. Syd Field described it in his 1979 book Screenplay:
Three-act_structure
United Nations resolution adopted in 2015
Council Resolution 2250 was unanimously adopted on 9 December 2015 at the initiative of Jordan. The Resolution 2250 is a thematic resolution that deals
United Nations Security Council Resolution 2250
United_Nations_Security_Council_Resolution_2250
2021 American political scandal
House Republicans tried to defend Trump's Georgia call, Democrats began drafting a censure resolution. After the U.S. Capitol attack, Democrats launched
Trump–Raffensperger phone call
Trump–Raffensperger_phone_call
2020 series of Arab–Israeli normalization agreements
Palestine, a "just settlement" of the Palestinian refugee problem based on UN Resolution 194, and the establishment of a Palestinian state with East Jerusalem
Abraham_Accords
American drama
My So-Called Life is an American teen drama television series created by Winnie Holzman and produced by Edward Zwick and Marshall Herskovitz. It aired
My_So-Called_Life
Japanese manga series
Call of the Night (Japanese: よふかしのうた, Hepburn: Yofukashi no Uta) is a Japanese manga series written and illustrated by Kotoyama [ja]. It was serialized
Call_of_the_Night
Funding measure in the United States
first. There can be some changes to some of the accounts in a continuing resolution. The continuing resolution takes the form of a joint resolution,
Continuing_resolution
Office dealing with a large volume of enquiries by telephone
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or
Call_centre
United Nations resolution adopted in 1948
be made good by the Governments or authorities responsible. The resolution also calls for the establishment of the United Nations Conciliation Commission
United Nations General Assembly Resolution 194
United_Nations_General_Assembly_Resolution_194
1798/99 resolutions against the Alien and Sedition Acts
the Resolutions to support their calls on Northern states to nullify what they considered unconstitutional enforcement of the law. The resolutions opposed
Kentucky and Virginia Resolutions
Kentucky_and_Virginia_Resolutions
United Nations resolution adopted in 1992
Council resolution 770, adopted on 13 August 1992, after reaffirming previous resolutions on the topic, including Resolution 743 (1992), Resolution 749 (1992)
United Nations Security Council Resolution 770
United_Nations_Security_Council_Resolution_770
British actress (born 1989)
English actress. She is best known on television as Nurse Barbara Gilbert in Call the Midwife (2015–2018) and Alison Cooper in Ghosts (2019–2023). Ritchie's
Charlotte_Ritchie
American nonpartisan political action committee
passing the resolution. He received a call from a constituent and became convinced that the strategy made sense. "I think it's an important resolution," Sears
Wolf-PAC
United Nations Security Council resolution
towards the full implementation of the resolution. It also reaffirmed resolutions 512 (1982) and 513 (1982) which call for respect for the rights of the civilian
United Nations Security Council Resolution 520
United_Nations_Security_Council_Resolution_520
2003 resolution on the Democratic Republic of the Congo
United Nations Security Council resolution 1493, adopted unanimously on 28 July 2003, after recalling all resolutions on the situation in the Democratic
United Nations Security Council Resolution 1493
United_Nations_Security_Council_Resolution_1493
This is a list of United Nations General Assembly resolutions at the sixty-seventh session of the United Nations General Assembly. "World Leaders Adopt
List of resolutions at the sixty-seventh session of the United Nations General Assembly
List_of_resolutions_at_the_sixty-seventh_session_of_the_United_Nations_General_Assembly
2002 UN Security Council resolution regarding Iraqi disarmament
United Nations Security Council Resolution 1441 is a United Nations Security Council resolution adopted unanimously by the United Nations Security Council
United Nations Security Council Resolution 1441
United_Nations_Security_Council_Resolution_1441
isolated amid growing worldwide calls for a ceasefire, with the US vetoing six United Nations Security Council resolutions calling for a ceasefire. International
United States support for Israel in the Gaza war
United_States_support_for_Israel_in_the_Gaza_war
Television station in Orlando, Florida
interests, first the Cherry Broadcasting Company and later The Outlet Company, from 1957 to 1986; late in the latter's ownership, it changed its call sign to
WKMG-TV
Television station in Dallas
station under the call letters KDIA-TV; the call sign was assigned on January 15, 1985, and was changed to KDTX-TV on July 1. KDTX-TV first signed on the
KDTX-TV
2025 Philippine charging of vice president
vote "no" for Duterte's impeachment. In case the verified complaint or resolution of impeachment is filed by at least one-third of all the Members of the
First impeachment of Sara Duterte
First_impeachment_of_Sara_Duterte
Country in West Asia
Declaration of Independence included a PNC call for multilateral negotiations on the basis of UN Security Council Resolution 242 later known as "the Historic Compromise"
Palestine
travel, tourism, insurance
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
FIRST CALL-RESOLUTION
travel, tourism, insurance