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Office dealing with a large volume of enquiries by telephone
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or
Call_centre
British television documentary
The Call Centre is a BBC fly-on-the-wall documentary following staff at the call centre of a Welsh company called Save Britain Money. Although now in
The_Call_Centre
The call centre industry in India is a part of India's business process outsourcing industry. A call centre is an office with the capacity to field many
Call_centre_industry_in_India
The following is a list of notable call centre companies:
List_of_call_centre_companies
2005 novel by Chetan Bhagat
One Night at the Call Center is a novel written by Chetan Bhagat, first published in 2005. The novel revolves around a group of six call center employees
One_Night_@_the_Call_Center
government-sponsored training for the OFWs to become call-centre agents. Maierbrugger, Arno (2012-12-27). "Strong peso hurts Philippine call centers". Retrieved 2015-10-08
Call center industry in the Philippines
Call_center_industry_in_the_Philippines
Computer telephony software
that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts. Whereas automatic call distribution (ACD)
Auto_dialer
Governmental hotline in Hong Kong
various government departments. In 2009, the Centre answered over 2.4 million calls. Over 16.5 million calls have been answered in ten years' time. It
1823_Call_Centre
The call centre industry in Bangladesh was worth around $12 million in 2013, of which 50 per cent was accounted for by the country's domestic market. In
Call centre industry in Bangladesh
Call_centre_industry_in_Bangladesh
BBC period drama TV series by Neal Street Productions (2012–present)
Call the Midwife is a British period drama television series about a group of nurse midwives working in the East End of London in the late 1950s, 1960s
Call_the_Midwife
Topics referred to by the same term
Contact centre may refer to: Contact centre, an extension of a call centre supporting additional communication channels beyond voice, such as text based
Contact_centre
South Korean television show
Romantic Call Centre (Korean: 사랑의 콜센타), or the full name We Will Sing Your Requested Songs — Romantic Call Centre (신청곡을 불러드립니다 — 사랑의 콜센타) is a South Korean
Romantic_Call_Centre
Video game franchise
Call of Duty (CoD) is a first-person shooter video game series and media franchise published by Activision, starting in 2003. The games were first developed
Call_of_Duty
English actress
Retrieved 2022-05-03. A woman at a call center makes a connection with a customer. But she goes too far. | The Call Centre, retrieved 2022-05-03 Zee, Michaela
Louisa_Connolly-Burnham
Communication system
(AX) also depends on working conditions and the leadership qualities of call centre management. Call centre "What BYOD Has To Offer". Forbes. 2013-11-14
Contact_center_telephony
Call the Midwife is a British period drama television series based on the best-selling memoirs of former nurse Jennifer Worth, who died shortly before
List of Call the Midwife episodes
List_of_Call_the_Midwife_episodes
Northern Irish YouTube personality and scam baiter
is the Internet alias of a software engineer and YouTuber from Northern Ireland whose content focuses on scam baiting and investigating call centres engaging
Jim_Browning_(YouTuber)
Type of fraud and confidence trick
computing devices connected to the Internet. The scam may be intimated by a cold telephone call from the thief to the victim, or victims may contact scammers
Technical_support_scam
2009 Indian TV series or programme
set in the fictional Teknobable call centre in Mumbai. The series was shot on location in India. The pilot first aired on ITV on 30 May 2007. The first
Mumbai_Calling
Former Commissioner of Mumbai Police
bogus call centres. Singh became Police Commissioner of Mumbai on 29 February 2020. He handled the cases of the TRP scam, the Anvay Naik suicide and the death
Param_Bir_Singh
Form of outsourcing
the country’s success in serving international clients. Call centre industry in Bangladesh Call centre industry in India Call center industry in the Philippines
Business_process_outsourcing
2009 novel by Chetan Bhagat
Night @ the Call Centre and The Three Mistakes of My Life. 2 States: The Story of My Marriage is autobiographical with only names changed. The story is
2 States: The Story of My Marriage
2_States:_The_Story_of_My_Marriage
Government-owned and not-for-profit health advice organisation in Australia
Healthdirect and formerly the National Health Call Centre Network, is the national health advice service in Australia. Funded by the Australian Government
Healthdirect_Australia
Kura is a contact centre company based in Glasgow, Scotland. They provide outsourced contact centre services and software, including customer service
Kura_(company)
Prison design
In Entrapped by the electronic panopticon? Worker resistance in the call centre (2000), Phil Taylor and Peter Bain argue that the large number of people
Panopticon
Device that directs incoming phone calls
concept of a call centre possible." A Private Branch Exchange (PBX) is a telephone exchange device that acts as a switchboard to route phone calls within an
Automatic_call_distributor
Concept in statistics
average. The following are examples to illustrate this principle. Each operator in a call centre spends time alternately speaking and listening on the telephone
Ergodic_process
4th episode of the 2nd series of Inside No. 9
follows Andy (Pemberton), who is starting at the call centre. After taking a particularly disturbing call from Chloe, a suicidal teenage girl, Andy begins
Cold_Comfort_(Inside_No._9)
2008 Indian film by Atul Agnihotri
six friends and their boss, who all work together at a Mumbai-based call centre. They are instructed never to reveal their location and speak with an
Hello_(2008_film)
2026 Nigerian film
The film follows Soluchi, a hopelessly romantic young woman recovering from a breakup with her former boyfriend, Kalu. Soluchi works as a call centre
Call_of_My_Life
Telecommunications
through a network. The process is primarily used by corporations and call centres and is often supported by call logging software tools. Calls are routed according
Call_management
from taking loo breaks during their working hours. The study also found that half of call centre workers postponed taking toilet breaks during working
Workers' right to access the toilet
Workers'_right_to_access_the_toilet
Australian television series
Emergency Call is an Australian factual television series on the Seven Network. It follows emergency telephone workers as they field calls and dispatch
Emergency Call (Australian TV series)
Emergency_Call_(Australian_TV_series)
Emergency number in several countries
control centres (ECC), to which 999 emergency calls may be routed direct by emergency operators in telephone company operator assistance centres (OAC).
999 (emergency telephone number)
999_(emergency_telephone_number)
Topics referred to by the same term
Look up call girl in Wiktionary, the free dictionary. A call girl is a sex worker usually booked by telephone. Call Girl(s) or The Call Girl(s) may also
Call_girl_(disambiguation)
Hong Kong government department
service training.[citation needed] In July 2001, the Efficiency Unit launched the 1823 call centre, a 24-hour one-stop hotline service, to answer public
Efficiency_Office
Anti-fraud call center in Canada
The Canadian Anti-Fraud Centre (CAFC; formerly known as PhoneBusters National Call Centre) is Canada's national anti-fraud call centre and central fraud
Canadian_Anti-Fraud_Centre
Zimbabwean entrepreneur
known for starting Zimbabwe's first call center, the Contact Centre Association of Zimbabwe (CCAZ) and co-founder of the Chartered Institute of Customer Management
Rinos_Mautsa
Australian national emergency phone number
line to a centre. In the most remote communities, two 0s had to be used to reach a main centre, so dialling 0+0 plus another 0 would call (at least)
000 (emergency telephone number)
000_(emergency_telephone_number)
American business process outsourcing company
admitted to trading on the London Stock Exchange's Alternative Investment Market (AIM) on 28 June 2013. In 2014, ibex opened a call centre in Spring Hill, Tennessee
Ibex_Global
Centre Association of Zimbabwe is a non-profit making body whose role is to unite the Zimbabwean customer service industry, including Zimbabwean call/contact
Contact Centre Association of Zimbabwe
Contact_Centre_Association_of_Zimbabwe
2012 video game
focuses on a call received by an employee of a customer service call centre; the player must navigate through the call without irritating the caller or breaking
I_Get_This_Call_Every_Day
Scam call centers operate in Ukraine, including major cities such as Kyiv and Dnipro. The activities of these call centers may be punished under Article
Scam_call_centers_in_Ukraine
Federal social security program of the Australian Government
Corporation, was one of the companies awarded a contract to operate call centres for Centrelink. Another company awarded a call centre operating contract by
Centrelink
Multinational France-based omnichannel outsourcer
restofworld. Walker, Peter (21 April 2021). "Call centre firm tells UK homeworkers they will not be watched with webcam". The Guardian. McIntyre, Niamh (19 April
Teleperformance
Call centre company
Archived from the original on 2007-08-11. Retrieved 2016-06-10. "Speaking Their Language". Route One Magazine. "Traveline Cymru Wins Call Centre Contracts"
Contact_Centre_Cymru
French multinational company
Scottish Enterprise". The Sunday Post. Retrieved 13 January 2023. "Call centre firm Webhelp to cut 120 staff as jobs go to Africa". The Times. 21 January
Webhelp
Suburb of Adelaide, South Australia
rezoning the call centre and adjacent child care centre, to allow a medium density residential development to be built on the site. The Windsor Theatre
Lockleys,_South_Australia
2007 single by Girls Aloud
"Call the Shots" is a song by British-Irish girl group Girls Aloud from their fourth studio album, Tangled Up (2007). The song was written by Miranda Cooper
Call_the_Shots
Former England & Wales Government NDPB (2000-2013)
solicitor'). Where a duty solicitor was required, the call would be transferred to the Duty Solicitor Call Centre to arrange. Three solicitors firms were contracted
Legal_Services_Commission
Town in Sepang, Selangor, Malaysia
of the Ministry of Housing and Local Government. The catalyst was the agreement by NTT in 1996 to site an R&D centre at a site to the west of the new
Cyberjaya
Type of call center for first response
sometimes called a public safety access point or emergency control centre (ECC), is a type of call center where the public's telephone calls for first
Public_safety_answering_point
British independent dramedy film
sleeps in the office of his call-centre job while pining after his coworker. Dan (Tom Hughes) is working in a Bristol call centre when he is kicked out of
8_Minutes_Idle
Management accounting term
a call centre as an independent unit, the firm can calculate how much it is spending each year for its call centre support service. If a cost centre is
Cost_centre
Conservative party headquarters
The CCHQ Voter Communications Team also coordinates and manages data from local Conservative call centres. The call centre at Neath in Wales was the subject
Conservative Campaign Headquarters
Conservative_Campaign_Headquarters
Outsourcing industry based in India
clients in North America and Europe. The work ranges from voice-based call centre and customer support to finance and accounting, human resources administration
Business process outsourcing to India
Business_process_outsourcing_to_India
American contact center company
"New call centre to create 500 jobs". The Irish Times. Retrieved October 13, 2019. Richards, Bill (February 2, 1989). "Telemarketers Take Root in the Country
Foundever
2005 TV series or program
lead roles.[citation needed] The series is about a Punjabi girl named Chandni who worked in an international call centre. Audience research conducted
India_Calling
Village in New Brunswick, Canada
thirty call centre representatives. The call centre was closed August 26, 2011, when VAS was acquired by Thing5. The building now houses the Alnwick
Neguac
Negative symptoms in response to loud noise
Telemarketers and call centre employees are thought to be most at risk. During the exposure, most people experience discomfort and pain. After the exposure, some
Acoustic_shock
Wikipedia hoaxer from Scotland
Mcilwraith (born 3 March 1978[citation needed]) is a Scottish former call centre worker from Glasgow who was exposed as a military impostor by a tabloid
Alan_Mcilwraith
Transnational relocation of operations
have used the reintroduction of domestic call centres as a unique selling point. In 2014, the RSA Insurance Group completed a move of call centres back to
Offshoring
Scam targeting people locked out of cars or buildings
affected by click fraud.) Calls being routed to a call centre, rather than to an actual locksmith. Advertising, or the call centre quoting, unrealistically
Locksmith_scam
Facility for the care and display of reptiles
up being relocated to uninhabited areas. The Alice Springs center also doubles as a snake call centre, with the owner and staff coming out to homes to remove
Reptile_centre
Office building in Bradley Stoke, England
changes to pay structure of employees in the call centre prompted criticism from staff. Under the ownership of the Carlyle Group, performance-based contracts
RAC_Regional_Control_Centre
Topics referred to by the same term
Response (company), a call centre company based in Scotland The Response (film) The National War Memorial (Canada), titled The Response The Northumberland Fusiliers
Response
Topics referred to by the same term
Museum (United States), Frisco, Texas (opened 2016) NewVoiceMedia, a call centre cloud service company Node Version Manager, a Node.js tool Non-volatile
NVM
Travel and holiday companies of France
from Piccadilly and the call centre from Leake Street into new premises in Kings Hill, Kent, and in December 2007 the travel centre in Piccadilly moved
SNCF_Connect
department Medical department Training centre Specialists at the emergency call centre co-ordinate the participation of the search and rescue brigade in actual
Arkhangelsk Regional Rescue Service
Arkhangelsk_Regional_Rescue_Service
Fraudulent investment call-center operations linked to Georgia
Scam call centers in Georgia are fraudulent telemarketing operations based wholly or partly in the country of Georgia that have targeted people abroad
Scam_call_centers_in_Georgia
Australian 2005 telethon
reporting from the call centre and celebrity green room. A concert with some of Australia's leading performers held on the forecourt of the Sydney Opera
Australia Unites: Reach Out to Asia
Australia_Unites:_Reach_Out_to_Asia
Provincial political party in Canada
MLA for Kamloops Centre, was briefly leader in September of 2026, before rejoining the BC Conservatives after a snap election was called for October 24
CentreBC
- direct call centre - Police 155 - direct call centre - EMS (features doctors available for consultations online) 150 - direct call centre - Firefighters
Telecommunications in Slovakia
Telecommunications_in_Slovakia
Short military tune or signal
First Call "First Call", also known as "Call to the Post", played on the bugle by a member of the United States Army Band Problems playing this file?
Bugle_call
Nature reserve in Adelaide, Australia
the other two projects, the call centre was eventually completed on the site. Paul and Naomi Dixon started lobbying the Marion Council to protect the
Warriparinga
Canadian retail chain
and three distribution centres (Winnipeg; Calgary, Alberta; and Milton, Ontario). Originally called Princess Auto Wrecking, the company was founded in
Princess_Auto
(formerly Norwich Union - call centre) BAE Systems - production of artillery weapons, i.e. 155-mm M777 howitzers BT Group - call centre and local network administration;
List of companies in Sheffield
List_of_companies_in_Sheffield
overseas) can be dialed, however calls made to 110 and 112 are redirected to the 999 call centre. 993 is used for the reporting of serious crimes to Polícia
Telephone_numbers_in_Macau
City in Ontario, Canada
a call centre here as well. The call centre industry became a major source of jobs and had contributed to the economic turnaround of the city in the late
Sault_Ste._Marie,_Ontario
Canadian pizza chain
Abbotsford, while the Ontario regional office (302A - 109 Atlantic Ave) has closed. Additionally, the New Westminster State-of-the-Art Call Centre at 11 - 8th
Panago
Emergency medical service in India
calls. The call centre is staffed with Emergency Response Officers (ERO) by GVK-JSS in Aashiana, Lucknow. They take the emergency call, determine the
102_(ambulance_service)
Curiosity museum in Hackney, London
The Viktor Wynd Museum of Curiosities, Fine Art & Natural History is a museum and bar in Hackney, situated in a former call centre on Mare Street in the
The Viktor Wynd Museum of Curiosities, Fine Art & Natural History
The_Viktor_Wynd_Museum_of_Curiosities,_Fine_Art_&_Natural_History
call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next
Skills-based_routing
Call center service metric
First call resolution or first contact resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first
First_call_resolution
2012 British TV series or programme
Stand Up to Cancer, where they will be agony aunts and uncles in a call centre. The celebrities taking part will be Georgia Toffolo, Joel Dommett, Kimberley
Stand_Up_to_Cancer_(UK)
under the regulation of the Ministry of Science and ICT, under the Bylaw for the Administration of Telecommunication Numbering. International call out:
Telephone numbers in South Korea
Telephone_numbers_in_South_Korea
Redirection of a telephone call to another subscriber
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination,
Call_forwarding
Street and area of Leeds, West Yorkshire, England
The Calls is an area and street by the River Aire in Leeds city centre, West Yorkshire, England. This district falls within the City and Hunslet ward
The_Calls
UK mental health charity
all mental illnesses. During the COVID-19 pandemic lockdowns, SANE's hotline received a 200% increase in calls. Centre for Mental Health Improving Access
SANE_(charity)
2015 British TV series or programme
recent divorcee Ally Jennifer Nicholas as Ally, newly divorced call centre worker who catches the eye of Ash George Bukhari as Fat Jason, a salesman who struggles
Ordinary_Lies
Machine tool which rotates the work piece on its axis
a pair of points called centres, or it may be bolted to a faceplate or held in a chuck. A chuck has movable jaws that can grip the workpiece securely
Lathe
UK centers for managing PhDs
Doctoral Training Centres (DTCs; also called Centres for Doctoral Training or Doctoral Training Partnerships) are centres for managing the Research Council-funded
Doctoral_Training_Centre
County-wide, statutory emergency service
2014, the service's emergency call response centre was moved from the Birkenshaw site to a location in Leeds, which also subsequently became the call centre
West Yorkshire Fire & Rescue Service
West_Yorkshire_Fire_&_Rescue_Service
2006 film
by the National Film Board of Canada which follows the journey of Kaz Lalani, the pioneer of Call Centre Outsourcing. Bombay Calling chronicles the lives
Bombay_Calling
Telephone number with no cost to its caller
number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number is free of charge, unless air-charges
Toll-free_telephone_number
Irish market research and polling company
Colwell being the majority shareholder. The company's headquarters are in East Point Business Park in Dublin. The company opened a call centre in Dundalk
Red_C
Meeting revealing a public company's finances
An earnings call is a teleconference or webcast in which a public company discusses its financial results for a reporting period, often providing earnings
Earnings_call
Indian pharmaceutical company
group also includes a software company called Amrutanjan Infotech. In July 2001, Amrutanjan Infotech's call-centre began its operations. In May 2011 Amrutanjan
Amrutanjan_Healthcare
District municipality in North West, South Africa
Municipal election results In November 2023, the municipality was reported as having spent R38 million on a call centre, which included highly inflated prices
Dr Ruth Segomotsi Mompati District Municipality
Dr_Ruth_Segomotsi_Mompati_District_Municipality
Canadian pizza restaurant franchise
Ontario by Michael Hanna on February 28, 1977. A call centre was established in 2008 due to the growing call demand, and an app providing loyalty rewards
Gabriel_Pizza
travel, tourism, insurance
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travel, tourism, insurance