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How satisfied a user is with a computer program
Computer user satisfaction (CUS) is the systematic measurement and evaluation of how well a computer system or application fulfills the needs and expectations
Computer_user_satisfaction
Provides a leading indicator of consumer purchase intentions and loyalty
after the experience as "good memories". Business case Computer user satisfaction Customer satisfaction research Customer service The International Customer
Customer_satisfaction
Topics referred to by the same term
Look up satisfaction in Wiktionary, the free dictionary. Satisfaction may refer to: Contentment Computer user satisfaction Customer satisfaction Job satisfaction
Satisfaction
Means by which a user interacts with and controls a machine
In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur.
User_interface
aspect of HCI is user satisfaction, also referred to as End-User Computing Satisfaction. It goes on to say: "Because human–computer interaction studies
Human–computer_interaction
Regular user of a product
designers, which may lead to features with low customer satisfaction. In information technology, end users are not customers in the usual sense—they are typically
End_user
Tool to measure user interfaces
For User Interaction Satisfaction (QUIS) is a tool developed to assess users' subjective satisfaction with specific aspects of the human-computer interface
Questionnaire for User Interaction Satisfaction
Questionnaire_for_User_Interaction_Satisfaction
Human interaction with a particular product, system or service
scrutiny. Focusing on user satisfaction and business goals may lead to harmful design choices, unintentional accessibility gaps, or user manipulation. These
User_experience
Planned operator–machine interaction
User interface (UI) design or user interface engineering is the design of user interfaces for machines and software, such as computers, home appliances
User_interface_design
Capacity of a system for its users to perform tasks
considers user satisfaction and utility as quality components, and aims to improve user experience through iterative design. The term "user friendly"
Usability
Overview of and topical guide to computing
Utility Computing Accessible computing Computer-induced medical problems Computer user satisfaction Human-computer interaction (outline) Human-centered
Outline_of_computing
Overview of and topical guide to human–computer interaction
release, 2004) accessibility and computer accessibility adaptive autonomy affordance banner blindness computer user satisfaction contextual design and contextual
Outline of human–computer interaction
Outline_of_human–computer_interaction
Field within software engineering
human-computer interaction, user experience, organizational psychology, and software engineering to improve developer productivity and satisfaction through
Developer_experience
Interface for spoken human interaction with computers
A voice user interface (VUI) enables spoken human interaction with computers, using speech recognition to understand spoken commands and answer questions
Voice_user_interface
Topics referred to by the same term
Custom House station, London, England (National Rail station code) Computer user satisfaction Search for "cus" on Wikipedia. All pages with titles beginning
CUS
Field of design focusing on the creation of user-centered products and websites
Research. Unlike user interface design, which focuses solely on the design of a computer interface, UX design encompasses all aspects of a user's perceived experience
User_experience_design
mainly involved with managing the computer's most basic running operations, often without direct input from the user. The collective noun application software
Glossary_of_computer_science
Open standard for software performance
insights about user satisfaction, by specifying a uniform way to analyze and report on the degree to which measured performance meets user expectations
Apdex
Concept in cognitive psychology
Psychology portal Philosophy portal Barnum effect or Forer effect Computer user satisfaction § Cognitive style Differential psychology Fluid and crystallized
Cognitive_style
Mathematical software
useful, a general-purpose computer algebra system must include various features such as: a user interface allowing a user to enter and display mathematical
Computer_algebra_system
Electronic wallet
to the end-user, which increases their satisfaction of their overall purchase. The information component is basically a database of user-input information
Digital_wallet
Computer assembled from available components rather than purchased as a complete system
A custom built or home-built computer is a computer assembled by its user and made of commercial off-the-shelf (COTS) components, rather than purchased
Homebuilt_computer
See also Online office suite SaaS Open source Cloud computing Computer user satisfaction Software plus services Feng Office Team - Feng Office "Bosquejos
Feng_Office
Network of private resources in an organization
original on 2011-07-13. Retrieved 2009-04-03. "Benchmarking intranet end user satisfaction". Archived from the original on 2013-09-30. Retrieved 2013-09-03.
Intranet
Systems to give users appropriate access
entities that include individuals, computer-related hardware, and software applications. IdM covers issues such as how users gain an identity, the roles, and
Identity and access management
Identity_and_access_management
Multi-part standard from the International Organization for Standardization
users’ ability to complete the given tasks, System Efficiency to examine the required user resources to complete the tasks, and System Satisfaction to
ISO_9241
Initial stages of using a software program
In human–computer interaction and UI design, a first-time user experience (FTUE) refers to the initial stages of using a piece of software. It commonly
First-time_user_experience
Unofficial web design rule
of clicks needed to access the desired information affects neither user satisfaction, nor success rate. In eCommerce websites, the rule can often be detrimental
Three-click_rule
Likert scale in systems engineering
(can users successfully achieve their objectives) efficiency (how much effort and resources are expended in achieving those objectives) satisfaction (was
System_usability_scale
Information Retrieval Metric
dwell time as a continuous variable to calculate the probability of user satisfaction S {\displaystyle S} given a click C {\displaystyle C} . A fundamental
Dwell time (information retrieval)
Dwell_time_(information_retrieval)
Field studying how people work in groups with the support of computing systems
to represent the future of user interfaces. However, at this time, collaboration capabilities were limited. As few computers had even local area networks
Computer-supported cooperative work
Computer-supported_cooperative_work
Measure in human-computer interaction
under 0.1 seconds the response is perceived as instantaneous (high user satisfaction); 1.0 seconds between 0.1 seconds and 1.0 second a slight delay is
Responsiveness
Methods, skills and tools utilized to uncover how a person perceives a system
User experience evaluation (UXE) or user experience assessment (UXA) refers to a collection of methods, skills and tools utilized to uncover how a person
User_experience_evaluation
Amount of useful work accomplished by a computer
between what the user commands and when the computer provides the results) has a strong effect on user satisfaction and usability. Computers run sets of instructions
Computer_performance
Academic field
usability are held by some to be a context, efficiency, and satisfaction with which specific users should be able to perform tasks. Advocates of this approach
Usability_engineering
Educational software application
vendor-hosted system is stored by the supplier and accessed by users over the internet on a computer or mobile device. Vendor-hosted systems are typically easier
Learning_management_system
Computer-aided design (CAD) software application
Autodesk Fusion (formerly Fusion 360) is a computer-aided design (CAD), computer-aided manufacturing (CAM), computer-aided engineering (CAE) and printed circuit
Autodesk_Fusion
Computer program acting for a user
In computer science, a software agent is a computer program that acts for a user or another program in a relationship of agency. The term agent is derived
Software_agent
Design focused on emotional responses
services, and user interfaces that aim to evoke intended emotional responses from consumers, ultimately improving customer satisfaction. It is often regarded
Affective_design
Technological policy
be renewed more frequently. BYOD increases employee satisfaction and job satisfaction, as the user can use the device they have selected as their own rather
Bring_your_own_device
Process of managing interactions with customers
customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. At that time
Customer relationship management
Customer_relationship_management
levels of user satisfaction, or other user-centered metrics. An advocate is a person who argues for or supports a cause or policy. A user advocate could
User_advocacy
is an information systems theory that explains and predicts website satisfaction, loyalty, and word-of-mouth. The model suggests that four factors (in
Webreep_model
Virtual online communities
Social Media Addiction, Self-Esteem, and Life Satisfaction in University Students". Social Science Computer Review. 35 (5): 576–586. doi:10.1177/0894439316660340
Social_media
Social media platform owned by Meta
eating-disorder-related-pathology and lower body satisfaction than non-users. Studies have shown users who take more selfies before making a post, and
Measure of a customer's experiences
sufficient to maintain a specific level of user satisfaction. As it may involve limiting resources for some users or services in order to increase the overall
Quality_of_experience
Family of personal computers made by Apple
customer base. In the 2025 American Customer Satisfaction Index, Apple scored 82 out of 100 among personal-computer manufacturers, down from 85 in 2024 and
Mac_(computer)
Computer-simulated experience
experience that employs 3D head-mounted displays and pose tracking to give the user an immersive feel of a virtual world. Applications of virtual reality include
Virtual_reality
User interface element
Tooltip) is an event occurring when the user moves the cursor over a specified point on a computer monitor using a computer mouse. Also called a hover effect
Mouseover
Technology designed to persuade
applied to improve patients' satisfaction towards medical decision-making shared with the physicians. The comfort that a user feels is generally registered
Persuasive_technology
Large-scale, interactive computer-simulated environment
called a virtual space or spaces) is a computer-simulated environment which may be populated by many simultaneous users who can create a personal avatar and
Virtual_world
Danish computer scientist (born 1957)
error rate) Satisfaction Nielsen has been quoted in the computing and the mainstream press for his criticism of Microsoft's Windows 8 (2012) user interface
Jakob Nielsen (usability consultant)
Jakob_Nielsen_(usability_consultant)
Approach to web design for making web pages render well on a variety of devices
smartphones and personal computers, rather than rely on graceful degradation to make a complex, image-heavy site work on mobile phones. User interface plasticity
Responsive_web_design
Graphical representation of a user or a user's alter ego or character
and was adopted by early computer games and science fiction novelists. Richard Garriott extended the term to an on-screen user representation in 1985,
Avatar_(computing)
Approach to design that considers human needs at every step of development
enhances effectiveness and efficiency, improves human well-being, user satisfaction, accessibility and sustainability; and counteracts possible adverse
Human-centered_design
Mail sent using electronic means
servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simultaneously; they need to connect
2005 video game
business simulation computer game developed by Virtual Playground and published by ValuSoft in July 2005. The game puts the user in charge of a prison
Prison_Tycoon
Ransomware program
attached Microsoft Word document that contains malicious macros. When the user opens the document, it appears to be full of gibberish, and includes the
Locky
Type of sensual vibrator used for stimulation
electro-mechanical love egg prototypes with a focus on the user experience". International Journal of Human-Computer Interaction. 34 (11): 1018–1030. Reynolds, R.
Love_egg
Answers to common questions on a topic
questions, leading to faster resolution of inquiries and increased user satisfaction. By structuring FAQ content with clear headings and relevant keywords
FAQ
Stress caused by technology
overload Computer rage Technophobia Culture shock Internet fear Sami, Lalitha Krishna; Iffat, Rabia (2010). "Impact of Electronic Services on Users: A Study"
Technostress
1982 video game
Personal Computer World said: "I can vouch for the satisfaction that can be gained from this program. Recommended." Bob Wade for Personal Computer Games
Football Manager (1982 video game)
Football_Manager_(1982_video_game)
and workforce resources to achieve optimal customer satisfaction levels with minimal costs. The user of the item, which might require the parts, may overlook
Spare_parts_management
serviceability of software and to meet user's needs for a relatively long time. Software durability is important for user's satisfaction. For a software security to
Software_durability
Computer programming paradigm
techniques from artificial intelligence, computer science, and operations research. In constraint programming, users declaratively state the constraints on
Constraint_programming
System to predict users' preferences
so-called offline evaluations do not correlate with actually assessed user-satisfaction. This is probably because offline training is highly biased toward
Recommender_system
Method to track the viewing of a webpage
request provides identifying information about the computer, allowing the host to keep track of the user. This basic technique has been developed further
Web_beacon
Snubbing a person for a mobile phone
algorithms, and user interfaces plays a pivotal role in fostering phubbing behavior. These features are engineered to capture user attention, often at
Phubbing
Medical diagnostic method
functionalities include sharing records with other users, exporting patient records and integration into EHR systems. Computer-aided auscultation aimed at detecting
Computer-aided_auscultation
Computing feature predicting ending to a word a user is typing
one of several. Autocomplete speeds up human-computer interactions when it correctly predicts the word a user intends to enter after only a few characters
Autocomplete
Computerized information extraction from images
certainty and strength of belief, inference and goal satisfaction. There are many kinds of computer vision systems; however, all of them contain these basic
Computer_vision
topics from menu selection to direct manipulation and from user satisfaction to computer rage. Around 2006, research focus changed to psychological aspects
Laboratory for Automation Psychology
Laboratory_for_Automation_Psychology
Engineer or technician involved in the planning of technical systems
structural /building/architectural) and design disciplines like Human-Computer Interaction. Design engineers tend to work on products and systems that
Design_engineer
Handheld mobile device
population were smartphone users. Although smartphone use has been associated to some extent with convenience and life satisfaction, a variety of negative
Smartphone
Umbrella term for certain approaches to software development
of self-organizing and cross-functional teams with their customer(s)/end user(s). While there is much anecdotal evidence that the agile mindset and agile-based
Agile_software_development
Desktop computers by Lenovo
September 2011. "Lenovo Posts Largest Percentage Gain in Desktop User Satisfaction". 30 August 2005. Retrieved 22 September 2011. "Lenovo Powers up the
ThinkCentre
Viewed social effects of communications technology
Zittle, Frank J. (1997). "Social presence as a predictor of satisfaction within a computer-mediated conferencing environment". American Journal of Distance
Social_presence_theory
Use of technology in education to enhance learning and teaching
to online multi-user virtual environments (MUVEs) that connect schools across geographical frontiers. Known as "eTwinning", computer-supported collaborative
Educational_technology
Statistics about search result quality
user satisfaction, usability, efficiency and reliability. Evaluation measures may be categorised in various ways including offline or online, user-based
Evaluation measures (information retrieval)
Evaluation_measures_(information_retrieval)
Environmentally sustainable computing and information technology
ideally covers these areas. A solution may also need to address end user satisfaction, management restructuring, regulatory compliance, and return on investment
Green_computing
1986 video game
award from Your Sinclair, 4 out of 5 stars from Sinclair User, and 8 out of 10 from Computer & Video Games. The size of the protagonist was highlighted
Thanatos_(video_game)
Personnel who configure systems
integration in the supply chain; facility for hands-on learning; user and result satisfaction; and brand integration. Configurators can be found in various
Configurator
Site of usability testing
evaluated, the user sits in front of a personal computer or stands in front of the systems interface, alongside a facilitator who gives the user tasks to perform
Usability_lab
Virtual community that exists online
productivity, user satisfaction, how much people remember using the software, and how many errors they make. The human computer interactions that are
Online_community
N.R.; Manrodt, K.B. (2003). "Forecasting Software in Practice: Use, Satisfaction, and Performance". Interfaces. 33 (5): 90–93. doi:10.1287/inte.33.5.90
Marketing decision support system
Marketing_decision_support_system
"W3" or simply "the Web") is a global information medium that users can access via computers connected to the Internet. The term is often used as a synonym
History_of_the_World_Wide_Web
Swiss computer scientist (1934–2024)
an early workstation with a graphical user interface and a mouse, and he decided to build a similar computer at ETH. With Richard Ohran, who had taught
Niklaus_Wirth
Design method
toolkit utility as well as toolkit users’ satisfaction. Toolkits can be designed to support end user innovation and/or end user customization. In the case of
Toolkits_for_user_innovation
Software to monitor and supervise employee activity
surveillance in the workplace – Use of computers to monitor activity and collect performance data in a workplace Job satisfaction – Attitude of a person towards
Employee_monitoring_software
Curated list of video or audio files
without constant user interaction or allowing a variety of different styles of music to be played, again without maintenance. Several computer playlist formats
Playlist
Artwork controlled by non-muscular brain activity
Jürgen Thiele in 2013. Long-term evaluation by a locked-in end user showed good satisfaction towards the system. After successful crowdfunding support, the
Brain_painting
Multiplayer game creation platform
developed by Roblox Corporation that allows users to program and play games created by themselves or other users. It was developed by David Baszucki and Erik
Roblox
Role title in technology fields
test engineers, and the users, which determine that all of the high-level requirements have been met, especially for the computer-human-interface. Generating
Systems_architect
Laboratory at US university
Computer Science and Artificial Intelligence Laboratory (CSAIL) is a research institute at the Massachusetts Institute of Technology (MIT) formed by the
MIT Computer Science and Artificial Intelligence Laboratory
MIT_Computer_Science_and_Artificial_Intelligence_Laboratory
Form of business process automation technology
artificial intelligence allow a process to be run on a computer without needing input from a user. Hyperautomation is the application of advanced technologies
Robotic_process_automation
Home video game console
console developed and marketed by Nintendo. It was released as the Family Computer (Famicom) in Japan on July 15, 1983, and as the NES in test markets in
Nintendo_Entertainment_System
Video game genre
Role-playing video games (RPGs), also known as computer role-playing games (CRPGs), comprise a broad video game genre generally defined by a detailed story
Role-playing_video_game
Music database and statistics website
each user's musical preferences by recording the details of the tracks they listen to, whether from Internet radio stations or from the user's computer or
Last.fm
US Army augmented reality headset
Inspector General stated that the US Army wasn't effectively measuring user satisfaction with IVAS and that it was "wasting money" if soldiers don't like the
Integrated Visual Augmentation System
Integrated_Visual_Augmentation_System
Time and place where a retail transaction is completed
different brands of POS terminals and computers. The design of the sale window is the most important one for the user. This user interface is highly critical when
Point_of_sale
travel, tourism, insurance
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