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Cost of persuading a customer to purchase a product or service
Customer acquisition cost (CAC) is the cost of persuading a customer to purchase a product or service. As an important business metric, customer acquisition
Customer_acquisition_cost
Customer cost refers to the price of a product and also includes purchase costs, use costs, and post-use costs. Purchase costs involve the expenses associated
Customer_cost
Recipient of a good, service, product, or idea from a vender or seller
In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea
Customer
Marketing concept
In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is an estimation and prediction of the
Customer_lifetime_value
Provision of service to customers
uses to take care of its clients. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product
Customer_service
Service to help customers use a product
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning,
Customer_support
Online advertising cost per view
displayed. CPI is the cost or expense incurred for each potential customer who views the advertisement(s), while CPM refers to the cost or expense incurred
Cost_per_impression
company's cost stream of attracting, selling and servicing the customer." Calculating customer profit is an important step in understanding which customer relationships
Customer_profitability
Process of managing interactions with customers
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers
Customer relationship management
Customer_relationship_management
Cost of revenue is the total of all costs incurred directly in producing and distributing the products and services of a company to customers. Cost of
Cost_of_revenue
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product
Customer_experience
Method of apportioning costs
products and services provided to its customers. ABC is generally used as a tool for understanding product and customer cost and profitability based on the production
Activity-based_costing
Loss of clients or customers
customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of
Customer_attrition
Model for businesses
proposed the 4 Cs (commodity, cost, channel, and communication). A newer 4 Cs model emerged in the 1990's as a more customer-driven replacement of the 4
Marketing_mix
Verification of cost accounts and plan adherence
management Cost audit on behalf of a customer Cost audit on behalf of government Cost audit by trade association Statutory cost audit Circumstantial cost audit
Cost_auditing
Acccountancy tool for calculating the business costs of serving each customer
shows that each product and customer demands different activities and has a different cost profile. The product and customer profiles are often illustrated
Cost_to_serve
Financial institution and company term
Know your customer or know your client (KYC) laws, regulations and guidelines in financial services require regulated businesses and professionals to verify
Know_your_customer
Training program for fresher employees
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Any employee
Customer_service_training
Error of reducing human roles to basic functions
to a function, leading to the assumption that it can be replaced with a cost-effective automated substitute without loss of value, with decision-makers
Doorman_fallacy
a customer damage function (CDF). A CDF is defined as: Loss ($/kW) = ƒ (duration, season, time of day, notice) Based on the calculated outage cost, a
Value_of_lost_load
Strategic management template
customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure
Business_model_canvas
Summarizes customers' expectations, preferences and aversions
the definition of voice of the customer is: "Actual customer descriptions in words for the functions and features customers desire for goods and services"
Voice_of_the_customer
Procedures to optimize practices in cost efficient ways
written customer order. Via (ABC) Activity-based costing, the accountants now have a currency amount pegged to the activity of "Researching Customer Work
Cost_accounting
Process of determining what a company will receive in exchange for its products
consultant Ralph Zuponcic are product development and manufacture cost, perceived customer value and the market conditions determining how the new product
Pricing
System involved in supplying a product or service to a consumer
contribution to their business success, with a focus on cost, customer lead-time and customer quality being the primary performance indicators. Supply
Supply_chain
Category of cloud computing
availability to customers. SaaS customers have the abstraction of limitless computing resources, while economy of scale drives down the cost. SaaS architectures
Software_as_a_service
Carrying value of goods sold during a particular period
Cost of goods sold (COGS) (also cost of products sold (COPS), or cost of sales) is the carrying value of goods sold during a particular period. Costs
Cost_of_goods_sold
Measurement of resource allocation
leading to one company having to assign more resources and cost to handling of customers. Not measuring such load and complexity factors might lead to
Operational_efficiency
each customer or segments of customers, by attributing profits and costs to each customer separately. CPA can be applied at the individual customer level
Customer profitability analysis
Customer_profitability_analysis
Motto used in retailing
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by
The_customer_is_always_right
simultaneous cost leadership, superior customer service and product leadership. For example, US retailer Walmart has succeeded in business due to its cost leadership
Cost_leadership
Costs that would disappear if things were perfect
Cost of poor quality (COPQ), poor quality costs (PQC), cost of nonquality, Cost of Quality (QOQ), Cost of Current Quality (COCQ) are costs that would disappear
Cost_of_poor_quality
Something to which costs are assigned
geographic territories, customers, departments or anything else for which management would like to quantify cost. The use of cost objects is common within
Cost_object
Total cost of holding inventory
up machinery. The total cost will minimized when the ordering cost and the carrying cost are equal to each other. When customers order a significant quantity
Carrying_cost
to be around 30% of customer base, increasing cross-sales, managing customer attrition as well as migrating customers to lower cost channels in a targeted
Customer_analytics
Financial estimate; accounting concept
expedited delivery, and customer-oriented supplier visits. TCO, when incorporated into a financial benefit analysis, provides a cost basis for determining
Total_cost_of_ownership
Methodology for building startups
Key activities Key resources Value propositions Customer relationships Channels Customer segments Cost structure Revenue streams Osterwalder and Blank
Customer_development
Early business development tool
iterative product releases, and validated learning. Lean startup emphasizes customer feedback over intuition and flexibility over planning. This methodology
Lean_startup
Canadian electrical engineer (1935–2025)
visible areas of Billinton's research is that of reliability cost/worth evaluation involving customer power interruption costs. This research extends the calculation
Roy_Billinton
Unrecoverable cost that has been incurred
In economics and business decision-making, a sunk cost (also known as retrospective cost) is a cost that has already been incurred and cannot be recovered
Sunk_cost
Requirement for payment service providers in the EU
Strong customer authentication (SCA) is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European
Strong customer authentication
Strong_customer_authentication
Type of company operating revenue
products. Net sales = gross sales – (customer discounts, returns, and allowances) Gross profit = net sales – cost of goods sold Operating profit = gross
Sales_(accounting)
Airline with generally lower fares
A low-cost carrier (LCC) or low-cost airline, also called a budget or discount carrier or airline, is an airline that is operated with an emphasis on minimizing
Low-cost_carrier
Response to a customer order in terms of design, manufacture and delivery
complete process from point of sales enquiry to delivery of a product to the customer. Sometimes, it describes the more narrow act of distribution or the logistics
Order_fulfillment
Supply chain management method
Drop shipping is a form of retail business in which the seller accepts customer orders without keeping stock on hand. Instead, the seller transfers the
Drop_shipping
Type of interaction
Customer engagement is a marketing and strategic management concept. Practitioners view it as interactions, "engagements", between a firm and its customers
Customer_engagement
Concept in logistics
the pure cost savings, like a survey of 3PL providers shows clearly: The customer orientation in form of adaptability to changing customer needs, reliability
Third-party_logistics
Accounting practice
for one customer, or a single unit of product manufactured, or a batch of units of the same type that are produced together. To apply job costing in a manufacturing
Job_costing
Representation of the monetary worth of what a company could do for its customers
Within customer relationship management, a customer value model (CVM) is a data-driven representation of the worth, in monetary terms, of what a company
Customer_value_model
Optimization problem
profit and cost. Disjoint sets of delivery and pickup customers are given. Goods have to be delivered from the depot to the delivery customer and from the
Vehicle_routing_problem
Software creating a unified customer database accessible to other systems
A Customer Data Platform (CDP) is a software system that aggregates and organizes customer data from various touchpoints to build a unified customer profile
Customer_data_platform
used to mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies
Speech_analytics
Complete process of bringing a new product to market
requires an understanding of customer needs and wants, the competitive environment, and the nature of the market. Cost, time, and quality are the main
New_product_development
Goods held for resale
advantage of large orders from customers if they cannot deliver. The conflicting objectives of cost control and customer service often put an organization's
Inventory
Cost of making any trade
In economics, a transaction cost is a cost incurred when making an economic trade when participating in a market. The idea that transactions form the basis
Transaction_cost
Call center service metric
is an indicator of improving customer journey metrics (e.g., customer satisfaction), operating cost metrics (e.g., cost per call for resolution), and
First_call_resolution
can be delivered to the customer, instead of the production costs for the manufacturer or company. Cost reduction Total cost of ownership Dean, Edwin
Design-to-cost
Online pharmacy in Texas
Mark Cuban Cost Plus Drug Company (MCCPDC), doing business as Cost Plus Drugs, is an American public benefit corporation, founded in 2022 with its main
Cost_Plus_Drugs
Pricing methodology
more value than a traditional cost-plus pricing strategy. Companies can leverage the method to estimate the value a customer derives from purchasing a product
Economic value to the customer
Economic_value_to_the_customer
Study and process of exploring, creating, and delivering value to customers
Marketing is the act of acquiring, satisfying and retaining customers. It is one of the primary components of business management and commerce. Marketing
Marketing
Project that uses empirical data
database comprises 500 variables per SBU covering market position, customer value, cost structure, and competitive dynamics. Currently operated by pims.ai
Profit Impact of Market Strategy
Profit_Impact_of_Market_Strategy
levels of customer service and in return command higher prices for their parts and services. Customers are being sold the concept of total cost of ownership
Service_parts_pricing
Financial account maintained by a bank
institution in which the financial transactions between the bank and a customer are recorded. Each financial institution sets the terms and conditions
Bank_account
Method of evaluating an asset's worth in inventory accounting
expected to sell for $100 to a customer, but it will take an additional $20 to complete and $10 to advertise to the customer, its NRV will be $ 100 − $ 20
Net_realizable_value
its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had
Criticism_of_Comcast
Pricing strategy based on the estimated value
product/service. Customer loyalty is not a priority. If the above circumstances do exist a firm can profit very heavily off of cost-based pricing due
Value-based_pricing
partner/customer satisfaction rates." Cloud computing offers an attractive choice for CDM in many companies due to its accessibility and cost-effectiveness
Customer_data_management
Part of an activity that causes the change in its cost
runs. In marketing, cost drivers include the number of advertisements, number of sales personnel etc. In customer service, cost drivers include the number
Cost_driver
Single instance of a software that serves multiple tenants
by many customers, especially if the customers are small. Multitenancy reduces this overhead by spreading it over many customers. Further cost savings
Multitenancy
including: Economy: the interaction cost of purchase includes the requirements to complete it and differs in costs for customers and vendors. The method of payment
Interaction_cost
Approach to determine a product's life-cycle cost
long time. As a new strategy, target costing is replacing traditional cost-plus pricing strategy by maximizing customer satisfaction by accepted level of
Target_costing
Promise of value to be delivered, communicated, and acknowledged
business results such as higher revenue, lower cost, or improved quality and reliability, depending on the customer context. The organisation's (left-hand) side
Value_proposition
Marketing term for a consumer's emotional attachment to a given brand
Customers willing to pay high prices or accept far-reaching end user agreements Existing customers cost much less to serve. Potential new customers.
Brand_loyalty
Management of the flow of goods and services
firm, including cost, customer service, productivity, asset measurement, and quality. External performance is measured through customer perception measures
Supply_chain_management
Measure of cost of online advertising
confusion, "cost per acquisition" may be used where it actually is customer acquisition cost (CAC). Cost per action (CPA) is calculated as the cost divided
Cost_per_action
price that the end-customer retailer pays to the manufacturer or distributor for a product. However, in many industries, the "invoice cost" actually varies
Invoice_price
Non-fiction book about business
examines the financial benefits for companies that focus primarily on customer satisfaction rather than shareholder profits. The book provides a business
The Discipline of Market Leaders
The_Discipline_of_Market_Leaders
American industrial company
for 2010, it comes with a steep cost to our customers. Our ability to achieve our goals without adding customer cost and inconvenience is a competitive
International_Motors
Goods or services provided without payment
the cost of having a system in place to charge for them. For example, dine-in restaurants usually provide napkins free of charge. Because customers often
Free_of_charge
Cost\ of\ a\ product=PSE+cost\ of\ the\ added\ value} Customer costs, too, have two distinct components: the cost of the added value and the Customer-specific
UVA_method
Product sold below cost to stimulate other, more profitable sales
its minimum profit margin, not necessarily below cost. One use of a loss leader is to draw customers into a store where they are likely to buy other goods
Loss_leader
Written acknowledgment that a person has received money or property in payment
face-to-face transaction. To reduce the cost of postage and processing, many businesses do not mail receipts to customers unless specifically requested or required
Receipt
customers, including particular and additional quality assurance provisions, procedures, data, demonstration tests, and assessments (e.g., the cost of
Quality_costs
captive customers as "wholesale or retail electric energy customers served under cost-based regulation". In industrial economics, captive customers are often
Captive_customer
Data distribution using P2P networking technology
total cost = filesize customers × cost-per-byte {\displaystyle {\text{total cost}}={\frac {\text{filesize}}{\text{customers}}}\times {\text{cost-per-byte}}}
Peer-to-peer_file_sharing
2011 video game
higher-level customers having improved abilities. Customers first encountered from the tutorial were usually free, but higher-level customers cost the player
Zombie_Cafe
Magazine produced by a business to its customers
released customer magazines of their own. Some customer magazines carry advertising; this is often seen as a useful way to offset the cost but equally
Customer_magazine
Company that markets another's products or services
partners who assume management of customer assets for multiple years across multiple technologies, either at the customer site or at another location like
Channel_partner
Amount of pay needed to replace an asset's current worth
customers. However, when a replacement cost determination is made by the carrier (and, perhaps, its third party expert) that exceeds the actual cost of
Replacement_value
Total cost divided by number of goods produced
capacity is built, the marginal cost to the incumbent of serving an additional customer is always lower than the average cost for a potential competitor.
Average_cost
Customer's evaluation of a product compared to another
Value in marketing, also known as customer-perceived value, is the difference between a prospective customer's evaluation of the benefits and costs of
Value_(marketing)
Pursuit of competitive advantage
a firm is targeting customers in most or all segments of an industry based on offering the lowest price, it is following a cost leadership strategy;
Porter's_generic_strategies
valuable customers, the business will have to evaluate the customer's value in seven areas: 1. Sales minus cost: Generally, companies rank their customers by
Most_valuable_customers
Standardized contract terms regarding transportation and delivery
ensure that the points at which costs and risks pass are clarified with the customer. There are certain terms that have special meaning within Incoterms, and
Incoterms
Situation where prices of essentials rise faster than wages
A cost-of-living crisis is a situation or period of high inflation with increases in the nominal cost of living while real wages decrease. As a result
Cost-of-living_crisis
Centralised database of limit orders
engine to execute limit orders. It is a transparent system that matches customer orders (e.g. bids and offers) on a 'price time priority' basis. The highest
Central_limit_order_book
Business method in IT service provision
method an IT solution provider performs services as needed and bills the customer only for the work done. The service may include repairs, upgrades or installation
Break/fix
Device used to measure electricity use
customers different tariffs at different times of the day to better reflect the costs of generation and transmission. Since it is typically not cost effective
Electricity_meter
Concept in marketing
demon customers is a marketing concept dividing customers into two groups. Angel customers are profitable, whereas demon customers may actually cost a company
Angel_and_demon_customers
Approach to production processes
exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements
Quality,_cost,_delivery
travel, tourism, insurance
CUSTOMER COST
CUSTOMER COST
Boy/Male
Indian
Trend; Custom
Boy/Male
Arabic
Custom; Habit
Biblical
the law; custom
Boy/Male
Arabic, Muslim
Habit; Custom; An Under Garment
Boy/Male
Hindu, Indian
Custom
Girl/Female
Biblical
The law, custom.
Girl/Female
Tamil
Trend, Custom
Girl/Female
Indian, Punjabi, Sikh
New Tradition; Angel; New Custom
Girl/Female
Hindu, Indian, Sanskrit
Decree; Custom; Path of Life
Girl/Female
Sikh
Custom of heart
Boy/Male
Tamil
Habit, Custom, Name of Lord Ayyappa
Boy/Male
Hindu
Character, Custom, Nature
Girl/Female
Indian, Sikh
Good Customs
Girl/Female
Indian, Sikh
Good Custom
Surname or Lastname
Americanized spelling of German Köster or Küster ‘sexton’ (see Kuster).English
Americanized spelling of German Köster or Küster ‘sexton’ (see Kuster).English : variant of Coster.The American military officer George Custer (1839–76) was a descendant of a German officer from Hesse by the name of Küster.
Boy/Male
Polish
Bringer of peace; announcing peace.
Girl/Female
Indian, Sikh
Tradition; Prestigious Customs
Boy/Male
Tamil
Character, Custom, Nature
Boy/Male
Hindu, Indian, Marathi
Style; Tradition; Custom
Girl/Female
Indian, Sikh
Beautiful; Old Customs and Traditions
CUSTOMER COST
CUSTOMER COST
CUSTOMER COST
CUSTOMER COST
CUSTOMER COST
CUSTOMER COST
CUSTOMER COST
a.
See Customary.
v. t.
To pay the customs of.
n.
A book containing laws and usages, or customs; as, the Customary of the Normans.
n.
A lewd woman.
n.
The customary toll, tax, or tribute.
a.
Agreeing with, or established by, custom; established by common usage; conventional; habitual.
a.
According to custom; customary; usual.
n.
Long-continued practice; customary mode of procedure; custom; habitual use; method.
n.
A person with whom a business house has dealings; as, the customers of a bank.
a.
Customary.
a.
Customary.
v. i.
To have a custom.
n.
One who collect customs; a toll gatherer.
n.
A peculiar person; -- in an indefinite sense; as, a queer customer; an ugly customer.
v. t.
Continued or repeated practice; customary employment; usage; custom; manner; habit.
a.
Holding or held by custom; as, customary tenants; customary service or estate.
a.
Frequented by customers.
n.
One who makes or deals in costumes, as for theaters, fancy balls, etc.
v. t.
To supply with customers.
n.
One who regularly or repeatedly makes purchases of a trader; a purchaser; a buyer.
travel, tourism, insurance